Here are a list of our policies which help us to provide the best service to you as possible. We appreciate your efforts in adhering to these. Our services are always in high demand, and we want to make sure we can do everything to facilitate all of our clients
appointment schedules for NFT
It is important that NFT is made a priority as you engage in the programme. Like any training program, we hope clients will invest themselves fully to yield the greatest results from their time with us. We understand the difficulty people face in taking appointments that will interfere with school or work. Although we have extended our services through evenings and weekends we cannot facilitate everyone outside of regular business hours.
To facilitate everyone fairly, our policy is to offer later appointments to those outside of Dublin and the greater Dublin area. If clients are to miss school/work, those within this catchment area will have less travel time and thus less will be missed than those who have further to travel.
From speaking with past clients in relation to this issue when evening and weekend services were not available, the feedback we have received has been consistent. When investing in the NFT programme for its duration, and making it a priority as you would a hospital or dentist appointment, the long term benefits outweigh the short term costs. We are happy to provide letters detailing an explanation for clients’ absence from respective commitments upon request. Please note, if you request a letter for school to explain absence, or request time off, it is our policy to send a copy to the school as well as giving you a copy for your records. We can only do this once you begin your sessions.
Being late for an Appointment
If you are going to be late for your appointment please call ahead if possible. Once you arrive, we will try to facilitate your appointment to the best of our ability. However, we may have to alter the amount of training you receive during the session as to not infringe on the next client’s appointment.
If you cannot make your next appointment, please give as much notice as possible. If you cancel your appointment with less than 24 hours notice, a €40 cancellation fee will apply. You can pay either over the phone by card that day or it will be added onto the next session’s bill.
'No Show' for an Appointment
If no effort is made to cancel an appointment, you will be charged the full fee for the missed session.
It is your responsibility to make contact to reschedule missed appointments to keep up the training schedule. Due to our large volume of bi-weekly clients, we may not be able to facilitate a change in schedule. However, we will make every effort to facilitate all of our clients and we may put you on a waiting list for an appointment on a particular day and contact you if a session becomes available.
All mobile phones must be turned off in the NFT Clinic rooms. Recent research has shown that even the presence of a mobile phone on a desk decreases attention by 20%. As full attention is needed during NFT session, we ask all mobile phones be turned off and put away for the duration of each session. This goes for parents too!
Accompanying Clients to their session
At the clinic, there is a comfortable waiting area for those accompanying clients, with free wifi. We acknowledge people’s curiosity regarding what happens during a client’s training. If the client is comfortable with additional people in the room, we are happy to allow others to observe. However, it is requested that if others are in the room during the session, they remain quiet so as to not distract the client once training has begun. This includes refraining from using laptops and mobile phones.
Training Neurofeedback Providers
At Actualise, we continue to teach and train new staff. We find the most effective way for new Assistant Psychologists to learn is to partake in sessions and work with clients under supervision. If you are not comfortable with trainee staff being present at your session, please let us know.
Child Protection Policy
All Actualise staff are fully Garda Vetted and trained in the principles of Child Protection and sign up to the Actualise Child Protection Guidelines. These guidelines are based on the Children First: National Guidance for the Protection and Welfare of Children. We operate, as per that document, on the basis of the following principle:
“The welfare of children is of paramount importance”
For more information on Child Protection, you may find the following links useful:
- Children First: National Guidance for the Protection and Welfare of Children
- Our Duty of Care: The Principles of Good Practice for the Protection of Children and Young people (full document)
A copy of the Actualise Child Protection Policy is available to view at our Reception.