Our Policies

 

Our clinic policies help us give you the best possible service.


appointment schedules for NFT

It is important that NFT is made a priority as you engage in the programme. Like any training program, we hope you will invest fully to yield the greatest results from your time with us. We understand the difficulty people face in taking appointments that will interfere with school or work. Although we have extended our services through evenings and weekends we cannot facilitate everyone outside of regular business hours.

To facilitate everyone fairly, our policy is to offer later appointments to those outside of Dublin and the greater Dublin area.

Feedback from our clients tells us that investing in the NFT programme for its duration, and making it a priority, means the long term benefits outweigh the short term costs. Please note, if you request a letter for school to explain absence, or request time off, it is our policy to send a copy to the school as well as giving you a copy for your records. We can only do this once you begin your sessions. 


Being late for an Appointment

Please call ahead if possible. Once you arrive, we will try to facilitate your appointment. However, we may have to alter the amount of training you receive during the session as to not infringe on the next appointment.


Cancellation Policy

If you cannot make your next appointment, please give as much notice as possible. If you cancel your appointment with less than 24 hours notice, a €40 cancellation fee will apply. You can pay either over the phone by card that day or it will be added onto the next session’s bill.


'No Show' for an Appointment

If no effort is made to cancel an appointment, you will be charged the full fee for the missed session.


Rescheduling appointments

It is your responsibility to make contact to reschedule missed appointments to keep up the training schedule. Due to our large volume of clients, we may not be able to facilitate a change in schedule. However, we will make every effort to facilitate all of our clients and we may put you on a waiting list for an appointment on a particular day and contact you if a session becomes available.


Mobile Phones

All mobile phones must be turned off in the NFT Clinic rooms - this goes for parents too! 


Accompanying Clients to their session

At the clinic, there is a comfortable waiting area for those accompanying clients, with free wifi. We acknowledge people’s curiosity regarding what happens during a client’s training. If the client is comfortable with additional people in the room, we are happy to allow others to observe. However, it is requested that if others are in the room during the session, they remain quiet so as to not distract the client once training has begun. This includes refraining from using laptops and mobile phones. 


Training Neurofeedback Providers

At Actualise, we continue to teach and train new staff and students, which involves their observation of NFT sessions. If you are not comfortable with this, please let us know.

 

Child Protection Policy

All Actualise staff are fully Garda Vetted and trained in the principles of Child Protection and sign up to the Actualise Child Protection Guidelines. These guidelines are based on the Children First: National Guidance for the Protection and Welfare of Children. We operate, as per that document, on the basis of the following principle:

“The welfare of children is of paramount importance”

For more information on Child Protection, you may find the following links useful:

A copy of the Actualise Child Protection Policy is available to view at our Reception.